Why We Must Consider Social Media Certification Programs as Part of Social Media Education Curriculum

I just got back from an amazing #AEJMC15 conference in San Francisco.

There, my colleagues and I had the pleasure of presenting our study, “Hootsuite University: Equipping Academics and Future PR Professionals for Social Media Success,” as the top paper in teaching pedagogy in the Public Relations Division. I had the pleasure of working with some truly awesome social media professors!

hootsuiteuniversityresearchstudyThis was such a rewarding experience because this is such an important area of research. We expect our students to excel in a workplace that is evolving alongside lightning-fast changes to our media environment. But for them to succeed, it is vital that both educators and professionals in the social media space continue to explore what an education in social media entails.

There are big challenges ahead for all of us in the social media space. And there are lots of questions.

My colleagues and I have explored social media education certification programs as one avenue for helping students get the training they need to excel as professional communicators in a social media world. And this is an area that shows a great deal of potential that warrants further exploration and discussion. But many people aren’t familiar with social media certification programs and not enough is known about how to effectively use them.

  1. How can these programs benefit social media educators?
  2. To what extent do social media certification programs help students prepare for careers as communication professionals?
  3. How do employers perceive social media certification programs? Are they valuable? Why?

Educators, students, and business professionals have a vested interest in exploring the potential benefits of social media education certification programs and how these programs can be best utilized.

Hootsuite University is a social media certification program aimed at preparing professionals for expertise in the Hootsuite social media dashboard software. It also enables individuals to demonstrate proficiency in professional social media use.

SXSWedu Panel

To continue the conversation on how social media certification may benefit social media education, my colleagues (Emily Kinsky, Karen Freberg, and Carolyn Mae Kim) and I have put together a panel proposal for 2016 SXSWedu titled: “Incorporating Social Media Certification In Class.” Panels are accepted based on popular vote.

The panel will explore Hootsuite University and how professors can work with students to sharpen digital skills in today’s rapidly changing media environment. We aim to provide insights from our research as well as share key skills, tips, and takeaways from our own experiences for enhancing social media savvy among employees and students.

There’s no doubting that social media education is a vital area of skill and understanding for today and tomorrow’s communication professionals. And social media certification programs may help fill that role.

Presenting this panel at SXSWedu, such an important venue for the intersection of technology and education, would allow us to reach a wider audience, sharing best practices for using social media certification programs like Hootsuite in the classroom to enhance social media education.

To help us accomplish this mission, please support us by voting for our panel.

I’d love to hear your thoughts on or experiences with social media certification programs, or how we can continue to grow and adapt as a field to ensure students today are being prepared to excel in the social space.

Thank you so much for all of the support I’ve gotten as I work in this space. It means a great deal to me. And thank you for voting for our panel and for sharing this article!

Post originally published on LinkedIn.

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What’s Changing? Plans for My Social Media Fall 2013 Class

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I often find myself at the end of the semester saying “I wish we’d had time to talk about X!” Or, “when I planned this class, Y wasn’t even on the map!”

The great thing is, the relative shortness of a semester enables constant innovation.

Having taught social media for a number of years as a standalone course, there are a few things I plan to change for this upcoming semester.

When I first taught a social media class, I taught it as a hybrid class, half in person and half online. Our major project that semester was the #UVUSOCIAL speaker event featuring Cory Edwards of Dell. Last fall I taught the class based on the team-based learning teaching model (Here’s the syllabus). Students completed in class modules and at the end of each modules completed in in class project designed to put to test the various things they learned during the module. The projects were applied scenarios and students were forced to analyze situations and solve problems over the course of two class periods. While this approach had many benefits, I felt somewhat limited by it.

So what am I planning on doing differently this fall? Here are the major changes that are in the works:

UPDATE: A copy of the syllabus for this social media class is now available as 1 of the resources on this blog!

  • Hootsuite University program & Certification – We’re participating in the Hootsuite University Higher Education program, and students will get “Hoostuite Certified” via their exam certification process. Last semester we used Hootsuite in the class, but weren’t part of the program. t love Hootsuite and am super excited to be a part of this awesome program! It will be a great resume builder for the students.
  • Semester-long blogging project – I’ve wanted students to get hands-on experience with social media. The trouble is, often organizations are a bit wary of turning over the keys to Twitter or Facebook to a professor and his college students. And I completely understand. Unfortunately, to know social media students need to use social media. So much of learning social media is through planning and audience analysis, trying out engagement strategies, building relationships, monitoring, metrics, and evaluation. One way I’ve gotten around this in the past is to host our own social media event. This year, I realized another way to get around this issue was to have students author a niche-based blog on a topic they’re passionate about related to their career interests. I consulted a number of people on who have done this project before, and heard many professors found it to be very successful (I got lots of great feedback from the Teaching Social Media Marketing Linkedin group – Thanks!)
  • Metrics – While we touched on metrics last semester, this semester students will get a chance to set real goals, monitor their very own traffic (as opposed to hypothetical scenarios), etc.
  • Optimization of Posts: Days and Times – Last semester I talked about this quite a bit. Students even read Zarella’s Hierarchy of Human ContagiousnessThis semester, students we will discuss the topic and provide some examples. But instead of doing exercises, students will use a modified version of Professor Jeremy Floyd’s social media metrics spreadsheet to track their posting schedules and see what days and times are most effective. Thanks to Jeremy for sharing this awesome tool!
  • Social Media Audit – Last semester my Politics of Social Media class did an in-class social media audit activity of an organization we were working with. I was also planning on having them complete a full social media audit. However, due to how busy we were working on our #ACFF12 campaign, that never happened. So this semester in Comm 322 Social Media, students will complete a social media audit on a brand of their choosing.
  • Infographics – More and more it seems that visual storytelling is what’s winning on social media. I was considering integrating infographics into the Writing Across Platforms class I’ll be teaching next semester. Unfortunately, there is just too much to cover into writing class. I’m going to have to do the project in the social media class instead.
  • Lastly, A New Book – I’m dropping Zarella’s Hierarchy of Human Contagiousness, and adding Born to Blog by Mark W. Schaefer, a great companion for the blog project and 1 of the books from my social media book summer reading list.

What do you think? What recommendations do you have? I hope to finish up planning for the class this week and to get a copy of the syllabus up sometime soon. I also plan to offer some more in depth explanation of some of the projects and topics I’ve mentioned in this post.

If you are teaching a class on social media, what are you planning to cover this year? Are you making changes from previous semesters? If so, what? Drop a comment in the comments below or shoot me a Tweet (textbox on the right)!

I’d love to know!

photo CC By Felix Burton (Flickr), via Wikimedia Commons