Social Media Documentary Recommendation: Generation Like

When I was in college, I remember watching “Merchants of Cool,” a PBS Frontline documentary chronicling the strategies marketers use to appeal to the elusive teenage demographic.

The documentary had a lasting impression on me. In it, Douglas Rushkoff explores the fascinating attempts by marketers to learn what is cool from teen trendsetters in order to replicate it and sell it back to them through brands like Nike.

In fact, I use snippets of Merchants of Cool in a lecture in my PR class to explore audience research, influence and opinion leaders (as well as to talk about authenticity and co-optation).

Merchants of Cool aired in 2001. To be honest, it is humorous to go back and watch it now, seeing as in 2001 I was in the general age range of the very people the video was profiling. In my defense, I did not like all of the music and fashion shown in the video – truth be told, I was never into Limp Bizkit. 🙂

How much things changed in a little over a decade. As you can imagine, when I was in college there was no social media and there certainly were no smart phones. Time spent on the Internet among young people was a fraction of what it is today.

What’s fascinating, is to compare that film to the February 2014 Frontline documentary “Generation Like.” This documentary, also by Rushkoff, explores teen culture today and its relationship with the world of marketing and promotion. This documentary is all about the relationship teens have with social media, and thus marketers have with teens via social media.

Rushkoff explores how little teens often know about how businesses are using social media to build relationships with them. From TV celebrities to would-be and established YouTube stars on through to marketing the Hunger Games movies, the documentary offers a fascinating look at what drives young people to use social media – both from the perspective of self-empowerment to building relationships with brands and celebs.

I seldom use class time to show clips longer than 5 or 10 minutes. But I found Generation Like to offer such a fascinating look at many sides of social media, culture, and business, that I showed Generation Like in my Social Media class last semester and did so again this semester. Students last semester thought the documentary offered such a great look into several concepts we covered in class, they suggested I show it earlier in the semester this year as a sort of primer. So I did. 🙂

The documentary offers an opportunity for a great discussion for any social media class. We had a wonderful debate on the implications of social media for society after watching it. If you haven’t seen it, I strongly recommend it. While it is a little over a year old, it is still very applicable.

Enjoy!

-Cheers!

Matt

My Fall 2014 Social Media Class Project In Review

shepherdcommunication-socialmedia

In the last few posts, I’ve been writing about my Social Media class and the semester project we’ve been doing. To recap, students create a social media content strategy for our department’s social media (the details of the assignment are on the previous post). They then use this plan to create content for the department. They create content 3  times, each time they are creating content for a certain time period. The content is presented to the class and then goes through an editorial process (i.e.., I grade them and make any needed mods) if needed before being published.

With the semester winding down, I want to share some of the work the students have been doing!

Students have done a great job across the semester and have worked hard to try to create content that will resonate with students while also targeting our goals and conveying our key messages. Running an account for a small university department is a unique challenge. Although as professors we are exhilarated by what we teach and have a love and passion for school, it is a bit tougher to get students excited about, well, that part of the college experience responsible for all the work they have to do. 🙂 Believe it or not, school is the last thing some students want to be thinking about when they aren’t in class. 🙂 And I think having to try to overcome the challenge of promoting school is a great experience for students. I’m very pleased with how the students have done in the face of these challenges. The semester began with very little content on our accounts, and few followers.

Students have done a particularly strong job working between groups to create content that works across platforms. For example, you’ll see how some of our blog posts tie into our Instagram and Twitter in regard to profiles of students and faculty.

Our class was divided into 3 groups:

Twitter – Prior to the class starting, we had a Twitter account but it was rarely posted to. Now, we have a variety of content from the informative to reminders of important dates to community-building memes and humorous posts students in our department can relate to.
Blog – The blog is brand new and our department hasn’t done much to publicize it yet. But students have done a great job getting it going. We’ve had highlights of students and insights into classes and events students are apart of. Note: Part of the reason it hasn’t been publicized, is the university is in a tradition stage with its website. And we are waiting to see how that will impact our online presence.
Instagram – Similar to Twitter, Instagram was something we had set up. But hadn’t done much with before the semester. Our Instagram team  began creating videos to highlight professors and students (we’ve had a few sound issues, but are working them out). These videos are accompanied by photos of the individual “behind the scenes.” There are also other photos of other events.

Students have one more round of content they will be turning in this week. And that content will be scheduled to carry us through the winter break.

Altogether, I’m very pleased with how students have worked to help humanize our department and enable current students to connect with one another and perspective students to get a look at who we are and what we do.  I feel we are moving in the right direction.  In the last few days, interest in our content has really taken off as students have reached out and begun highlighting the work their fellow students are doing. I am excited to see how the department’s social media grows and advances in time.

Is this a project I would do again? Absolutely. Students really bought into this project and worked hard to see it through. They expressed to me that they learned a lot from the class and doing this project. And, they said they enjoyed the opportunity to get hands-on experience. It was a very fun semester! I had a great bunch of students and I am very proud of all of them! I plan to continue with this assignment next year.

I’m not teaching Social Media next semester. So where will the department’s social media content for Spring 2014 come from? I’m not entirely sure yet. But I’ve got some ideas in the works and a strong foundation to build upon!

Thoughts? Questions? Recommendations for this project? Would love your comments and feedback below or send me a Tweet.
– Cheers!
Matt

A Look at My Social Media Content Strategy Assignment

Several weeks ago I mentioned that a big change in my Comm 322 Social Media class this semester (syllabus), is that students will be working to create the social media for our department’s Twitter, Instagram, and a brand new blog.

getexcitedI want to share a little about the first assignment students do towards this project. My goal with this project is to provide students opportunities to apply what they are learning in class to planning and executing social media content plans for an organization.

One of my main emphases is getting them intermediate experience planning and thinking strategically about social media content strategy. They get advanced experience with these things in the campaigns class. So social media class is a great stepping stone.

So here’s what I did. I assigned a strategy plan assignment that students complete as the first step in the class. This gets them creating a plan for the type of content they want to produce, and how that content will align with our target audience, theme, and key messages, which I provide for them and emphasize repeatedly. The purpose is for them to learn to align their content plans with the overarching framework for our content – where we want to go.

For example: One of our key messages for the Comm Department’s social media is: “Department classes are exciting, dynamic, relevant and innovative”

(As a note: A senior completed an original plan for our department social media for a capstone project in a previous semester. I worked with that student to create some of this background planning, and some of it I created or modified)

They then produce goals and objectives (or adapt from the goals & objectives a student created in a project he completed), create a channel purpose statement, and create a team workflow for how they plan to get their work done. I provide a series of roles for this, which you can see in the assignment below.

To go along with their plan, they present to the class some sample content that aligns with their strategy plan and that they would like to see posted to our department social media. Other classmates complete an evaluation sheet of their peers, assessing in part whether the content is consistent with our class-wide goals, theme, audience, and messages. They also provide feedback on what content should be posted or not. And we only post the best content that aligns with our theme, messages, and hits our target audience.

So, for example, does the content your team is proposing creating align with our key messages such as the one I’ve shared above?

From there, I give students feedback on any adjustments to their plans or the type of content they want to create. And from there, they begin working on creating content that aligns with their plan – which they do 3 more times during the semester (creating the content, not redoing the plan). They present the content they created for a given time period class their content several weeks later.

So far I am really enjoying this project. I truly believe students are getting to think through what they are learning and apply it. This way, they can see it put to practice, learn about the roadblocks and challenges, and get the benefit of the successes. Students have done a great job collaborating across teams to ensure consistency across different social channels, which is something else I emphasize in the class – the importance of consistent messaging and content experiences across multiple screens, which Brito talks about in Your Brand: The Next Media Company (one of our course books – thanks to Karen Freberg for recommending this text!). I’ll talk a little bit more about how the teams are organized, and share the content they’ve created in an upcoming post!

Here is the assignment! Let me know if you have any questions, or thoughts on how i can modify or improve it!

Sharing My Social Media Class Fall 2014 Syllabus

Last week I posted our semester long project in Comm 322 Social Media class. Below is my Social Media class syllabi for Fall 2014.

A few quick highlights:

  • New Semester-long Project – Each semester I’ve done something different in terms of a project that spans the entire semester with multiple assignments tied to it. Last year I did niche blogs. This year I’m doing the department social media – please read this post to learn about that project in detail.
  • New books this semester – I’m sticking with a favorite, “Likeable Social Media.” I really enjoy that book and think it explains things in a well organized, simple to understand format. And even though it focuses on Facebook, the lessons span the social media sphere. I’ve dropped the others from last year. And I’ve added “Your Brand: The Next Media Company.” I had a few others in mind, but thought I’d give this a go.
  • A guest speaker in my own class – This seems strange. Let me explain. 🙂 You’ll see on the syllabus that I have myself listed as a guest speaker. Because I’m doing the ICBO Social campaign for the Optometric Extension Program Foundation, I thought this was an amazing opportunity to come in not as the professor but as a guest speaker and present to my students the plan I put together and discuss its execution, and challenges we faced. I also plan to have an external guest speaker too. Have any recommendations? Tweet them my way!

One cool “professor nerd” thing I’d like to point out. You’ll notice icons in the schedule. This is something I’ve started using in recent semester in various classes to highlight important things on the schedule to students. So days where students are presenting will jump out at them, as indicated by the presentation icon. 🙂 I’ve found this to be really helpful!

You can see previous social media syllabi via the menu on the left. Mouse over “syllabi.” If you’d like to see how I changed my social media class last year and what I had planned for Fall 2013, see this post: “What’s Changing? Plans for My Fall 2013 class“.

-Cheers!

Matt

Sentiment Analysis using Content Analysis Software: Project Assignment

In the last two posts, I’ve been discussing the Yoshikoder sentiment analysis project in my Communication Research class here at Shepherd University.

My first post looked at the project in general. And the second, most recent post, looked at how to teach computer-assisted content analysis using the Yoshikoder computer-assisted content analysis software and the activities I provide my students to prepare them for the project.

I encourage you to check out those posts for background and set up! Ok, now on to sharing the assignment itself and providing a brief overview of it.

As I’ve stated elsewhere, the purpose of this assignment is to

1) give students a hands-on look under the hood of sentiment analysis – that is, to understand HOW it works and its flaws.

2) To teach students via hands=on experience about quantitative content analysis, particularly computer-assisted content analysis

3) To teach them how to conduct a computer-assisted content analysis using software (Yoshikoder)

So here’s the set up to the assignment (which you can see below). This hands-on learning project is based on a real brand and a realistic but made up scenario. I do this with both this assignment, and my first project in this class.  Specifically, I provide The Situation or Problem / Campaign goals and objectives (of an imaginary campaign that is ongoing or happened) / benchmarks / KPIs.

In this case, the situation had to do with a popular online retail brand and rising customer complains and dissatisfaction as the brand has grown beyond its core base of loyal customers in recent years.I’ve redacted the brand and the situation from the below assignment. But you can fill in your own.

I rely on Stacks (2011) model for writing the problem, goals, objectives.  While I provide the research objective(s) in my first project, in this project students must come up with the research objective(s) and RQ(s).

I then provide some benchmarks. In this scenario, at a certain point in time sentiment was strong (let’s say, 70% positive). And then after the hypothetical situation, it dropped (say, to 50%). The students have been recently introduced to the concepts of benchmarks and KPIs via a brief lecture, so this is their first experience with these concepts. They are given 1 KPI (let’s say 65% positive sentiment) against which to measure their success. Keep in mind that the situation assumes that a campaign already took place aimed at addressing decreased customer satisfaction and negative comments on Twitter addressed at the brand of choice. We are now seeking to assess whether this campaign that happened successfully increased sentiment towards the brand (at a deeper level, repaired relationships and the image of the brand among the online community).

There are other important considerations students must make:

1) Since we’ve discussed sentiment and its flaws, they need to think about the valence of sentiment (The AFINN dictionary scores terms from -5 to +5), and they need to research and understand how AFINN was designed and works (I provide some sources to get them started). If you’re not familiar with the AFINN dictionary, it was designed for sentiment analysis of microblogs.It is a free sentiment dictionary of terms you can download and use in Yoshikoder. 

For more details on the assignment, check out the assignment embedded below and the requirements for what must be turned in.

As I’ve noted in a previous post, this project isn’t perfect. But it is a fairly straightforward and accessible learning experience for students who are in their first semester of experiencing how research can be conducted. It covers a wide array of experiences and learning opportunities – from discussion of what sentiment is, to understanding its flaws, to understanding the flaws of quantitative content analysis, to learning to apply a number of key research terms, as well as providing exposure to how to write research reports. The project itself is bolstered by several lectures, it comes about 1/2 way through the semester, and takes several days in the classroom of hands on learning. Students of course finish the writing up outside of class. But we do the analysis all in class to ensure students are getting my help as the “guide on the side.”

My previous post covers some activities we do to build up to this assignment.

So that’s all for now! Please feel to use this assignment, to modify it, and improve it. If you do, come back and share how you have or how you would improve upon it and modify it in the comments below!

If you want to know more about my Communication Research class, please see this post which includes the syllabus.

Teaching Computer-Assisted Content Analysis with Yoshikoder

Last blog post I discussed the second project in my applied research class, a sentiment analysis of Tweets using Yoshikoder – a free computer-assisted content analysis program from Harvard.

As promised, I want to share my assignment, and my handout for students that teaches them how to use Yoshikoder. Before we do the project, however, I do a brief in class activity to get students learning how to use Yoshikoder. So let’s start there for today’s post. And next post, I’ll share the assignment itself.

PART 1: THE SET UP

What I like to do, is present the problem to the students via the project assignment. Then, we go back and start learning what we’d need to do to solve the problem. So, after lecturing about what sentiment analysis is and why it is important, I get students introduced first to the idea of constructing a coding sheet for keywords by taking a list of keywords and adding them to categories.

First, we talk about the idea in class, and I show them some simple examples, like: If I wanted to code a sample for the presence of “sunshine” – what words would I need? Students brainstorm things like  start, sun, sunny, sunshine, etc., etc.

We discuss the importance of mutual exclusivity, being exhaustive, etc.

I show an example from my dissertation which looked at agenda setting topics on Twitter.

On the class day before I introduce Yoshikoder to the class, students do a practice assignment where I give them a list of random terms related to politics and elections. They then have to create “positive” and “negative” content categories using the terms. The terms aren’t necessarily well fit for this exercise, which gets them thinking a bit… They then hand code a sample of Tweets I provide about two different politicians. I tend to use the most recent election. So, in this case Obama and Romney. They are frustrated by having to hand code these Tweets – but a little trick is to do a search for the exact phrases in the Tweet files on the computer and they are done fairly quickly. Ok, so on the next class period:

1) Practice with Yoshikoder We do the same basic task, but this time they learn to program their “positive” and “negative” categories into Yoshikoder. They then load the Tweets (which I have saved as a txt file) and analyze them for the presence of their positive and negative content categories. This is a great point to stop and have students assess the reliability between what they hand coded and what the computer coded. Often, there will be discrepancies. And this makes for a great opportunity for discussion.

Here is the activity that I use in class. I also provide Tweets that I’ve downloaded using the search terms for the politician/candidate I’m using in the activity (e.g., Obama; Romney) in plain text format so Yoshikoder can read it. Also, see the below handout which I provide students to show them how to use Yoshikoder and how to program, and run the analyses I just described.

As I mentioned above, I create a handout that I like to give students that explains the different functionalities of Yoshikoder and how to run the analyses. As I’ve discussed elsewhere, I like to provide handouts. And the one below isn’t one of my more elaborate handouts. But it provides a quick overview with some screen shots to show what buttons need to be clicked. This is super helpful if you are trying to learn Yoshikoder, or want to use it alongside the activity (discussed in this post or the project discussed in my last post, and which I will provide in my next blog post).


Enjoy! .

EDIT: The assignment is now up. See the post.

If you’d like to learn more about using Yoshikoder, I found this great tutorial:

– Cheers! Matt

More on Google and News Releases; New Google Tools; The Death of iGoogle

Scout on the stairs

It has been a very busy few weeks here. Good news: It is Friday and time for another web roundup! And I will be turning in my mid-term tenure review portfolio today! wahoo!

Great articles from around the web:

Recently, the great blog SpinSucks posted an article reminding practitioners about the recent changes from Google that can have a negative impact on your news release. Here are their tips on how to avoid a Google penalty! I wrote about this several weeks ago if you care to learn more about the WHY behind these needed changes to news release writing online.

Wendy’s Hilarious and Clever Social Media Campaign – Here’s a great article about the latest from Wendy’s – a series of nonsensical soap opera style videos with real user tweets as the script. Absolutely clever. Absolutely hilarious. Check them out!

And, since I like to talk about cool tools for both in the classroom and for productivity for professors, here is a great list of 14 Google tools you may not know existed. While I knew a many of them, I found some cool new tools from this list, some of which are useful in the classroom – like Google’s NGram viewer that would be great for infographics! Btw, I’ve got a few more productivity post tips in the works.

How Social Media Killed iGoogle – Do you remember the customizable landing page? I do. I never got into it. This post helps me understand why – information gathering via social media, including incidental exposure, has killed the personalized portal.

Lastly, happy to see, though I suppose you already knew this 😉 – more professors are using social media in the classroom to teach.

How would you use iPads in the classroom?

Recently, another faculty member and I secured funding to get 10 iPads for our department (6 minis and 4 retinas). While we have some great plans on what we’d like to do with the iPads, I’d love any ideas and suggestions you have on how we can maximize our use of the iPads for learning. What creative ideas and suggestions do you have for using iPads in the classroom? If you’re using iPads in your classes, how are you using them? What has your experience been like? Please share your comments below, via Twitter, or G+. Thanks so much!

Scout update!

Lastly, a quick update for the Scout fans! Scout is growing up so very quickly! I have lost count of how many weeks old she is now, but she’s 27 pounds (she was 14 when we first brought her to the vet a few weeks after we got her).

We’ve spent a lot of time training her (I highly recommend The Power of Positive Dog Training) and taking her to a “puppy kindergarten” class. She recently passed her first puppy class, and we are hoping to enroll her in the next stage. She has been a joy and I have learned a lot – it has been a growing and learning experience for me!  A few weeks ago, we traveled to Pittsburg for a work function for Kelin. During that time, Scout got a chance to visit the breeder where she came from. She got to see her mother and sister. You can follow Scout on Instagram! Scout was confused by  her first Halloween, barking at the children! But she soon settled in. Thanksgiving will be fun!